We are only minutes drive from the World Famous Dorrigo National Park, as featured recently on the TV series Great Australian Walks with Julia Zemiro

Terms & Conditions

General Terms

The Frontier Motel will endeavour to provide the accommodation but reserves the right to refuse requests for bookings or actual bookings due to insufficient or excessive numbers of requests. All accommodation is subject to availability.

 

Booking Policy

All accommodation bookings must be guaranteed at the time of reservation by provision of a valid credit card. Payment will be taken at the time of booking to secure the reservation. By providing credit card details you warrant that you have the authority to use the credit card and you authorise The Frontier Motel to charge the cost of your booking to the credit card in the case of cancellation or no-show penalties as detailed below.

The liability of The Frontier Motel arising from any cancellations of accommodation bookings by The Frontier Motel is limited to the amount paid for the cancelled booking.

Check in / Out Proceedure

As we have no onsite reception, there is a combination lockbox at the entry to your room containing your door key. The access code to the lockbox will be emailed/texted to you on the day of check-in. The lock box is located at eye level next to the door of your room. If any issues arise, please feel free to contact our reservation team on 1300 75 75 25 and a staff member can meet you to assist. 

Upon check out please leave the key somewhere visible in the room or place it back inside the lock box. 

 

Cancellation & No-Show Policy

Bookings cancelled prior to 48 hours before check-in will receive a 100% refund.

Bookings cancelled within 48 hours of check-in will attract a 100% cancellation charge for the full booking amount.

No-Show bookings will be charged the full booking amount and is non-refundable.

 

Third-Party Bookings

Third-party booking websites such as Booking.com, have their own cancellation policies that are generally not within the control of The Frontier Motel.  Any required changes for bookings made on these platforms need to be undertaken through the third-party website or third-party customer service helpline.

 

Pets

The Frontier Motel does not permit pets in the motel rooms. 

Room Type and Room Number

The room type booked (Queen or Twin) will be guaranteed, however specific room numbers booked through a third-party may be subject to change at the discretion of the Motel.  We will however do our best to accommodate any special requests.

No Smoking

For your comfort and the comfort of those around you, please refrain from smoking in or around the building.  We would kindly ask that if you are smoking, that you please make your way away from open doors and windows to prevent the smoke from travelling indoors. Unfortunately, if this does occur, a cleaning fee will need to be charged to ensure the safety of the next guest checking in.

Property Left in Rooms

All efforts will be made to return property left in rooms to guests. If property is to be posted, it will be done at the cost to the guest. Alternatively, we are happy to keep items on site for a reasonable amount of time, or a period of time organised between management and guests. If a guest does not respond to messages and calls, the items will be retained for 10 days before being disposed off.